Terms of service

Lineflow is a cloud-based queue management service: your customers join a digital queue by scanning a QR code and follow their place on their phone, while your staff manage the queue from their own devices, with optional TV displays, SMS notifications and analytics. Features vary by plan as described on the pricing page.

• You must provide a working email address; sign-in links and service notices go there.
• You are responsible for the people you invite (staff roles) and for everything done under your account.
• Keep sign-in links private — anyone with access to your inbox can access your account.

• Paid plans start with a 14-day free trial; no card is required to start and nothing is charged before you subscribe.
• Billing is monthly or annual, in EUR, in advance, through Stripe. VAT is added where applicable.
• Plan limits (queues, SMS allowance, retention, features) are enforced by the service; upgrades take effect immediately, downgrades at the next billing period.
• Included SMS allowances reset monthly and do not roll over. Prepaid SMS top-ups are consumed as used and are non-refundable once purchased, except where required by law.
• You can cancel any time from the billing settings; the subscription runs until the end of the paid period. We don't refund partial periods, except where required by law.
• A location on your plan corresponds to one physical service point (one street address). We may move accounts that consolidate several physical sites into one location — or split one business across several accounts to work around location pricing — onto the appropriate plan.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

You agree not to:

• use the service for anything unlawful, deceptive or harmful, or to send spam (including via SMS notifications);
• collect more personal data through custom intake fields than you need, or collect special-category data (for example health details) unless you have a lawful basis as controller;
• probe, overload or disrupt the service, or attempt to access other tenants' data;
• resell the service without a written agreement with us.

We may suspend accounts that break these rules, after notice where practicable.

You own your business data and your customers' queue data. For queue visitors' personal data you are the controller and we process it on your behalf as described in the privacy policy, which forms part of these terms. Personal details on tickets are erased automatically after the visit; anonymous statistics are retained per your plan. You can export your data from the dashboard and deleting your account erases it.

We own the service and its software. You get a non-exclusive, non-transferable right to use it while subscribed. You keep all rights to the content you upload (logos, ad images) and grant us the licence needed to display it in your queues, displays and pages.

We operate the service with care but provide it "as is", without a guaranteed uptime level (a contractual SLA is available on Enterprise agreements). We may perform maintenance and will keep disruption reasonable. Support is provided per your plan.

To the extent permitted by law: we are not liable for indirect damages (lost profits, lost data, business interruption), and our total liability under this agreement is capped at the fees you paid us in the 12 months before the claim. Nothing limits liability for intent or gross negligence.

You may stop using the service and delete your account at any time. We may terminate with 30 days' notice, or immediately for material breach or non-payment. On termination your data is deleted per the privacy policy.

We may update these terms; material changes are announced at least 30 days in advance by email or in the dashboard, and continued use after that constitutes acceptance. These terms are governed by Swedish law; disputes are settled by the Swedish courts, with Malmö District Court as first instance.

Questions: sales@lineflow.se.